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Facts and Figures

  • RWE Generation UK employs 1059 people and can generate around 10% of the energy needed for the UK. Through an efficient fleet of Combined Cycle Gas Turbine plants and its remaining coal plant in Wales we can produce around 9,000 MW of electricity.
  • RWE has invested over £5 billion in cleaner generation in the UK over recent years and now operates the most modern efficient gas fleet in Europe.

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About us

About us

Generation overview

RWE Generation, is a pan-European energy company and the generation company of RWE. It has one of the largest power portfolios in the world, with over 40 GW of generating capacity. The company is a wholly-owned subsidiary of RWE AG. The company pools the generation entities and engineering expertise of RWE Power in Germany, RWE Essent in the Netherlands, and RWE Generation UK. The company has around 15,000 employees and nearly 40 GW of power generation capacity. In the UK, the power station fleet generates over 10% of the UK’s total electricity supply.

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RWE npower

npower

We have 6.5m residential gas and electricity accounts and employ around 12,000 staff. Our key sites are Worcester, Oldbury, Solihull, Leeds and Rainton Bridge . All five contact centres are based in the UK - three in Peterlee, one in Rainton Bridge, Sunderland and one in Thornaby, Teeside. We can speak to customers in Urdu, Punjabi, Welsh, Gujerati and Chinese.

In July 2010, independent research group IPSOS Mori confirmed npower was fastest at answering phones. The research involved 100 telephone calls made to each of the big six suppliers and results show that we're faster by nearly 25 seconds.

Every year, we issue over 22m bills and answer around 12m calls. Our new bill layout received a Crystal Mark from the Plain English Campaign – we’re the first energy supplier to receive this.

We also supply electricity and gas to businesses of all sizes. Our customer base exceeds 217,000 business sites and includes household names Astra Zeneca, Ikea, M&S, and BT. This area of the business employs around 1,000 staff. The largest customer service and operational team is in Hull, East Yorkshire (560 employees). This centre specialises in the SME market i.e. small to medium sized enterprises or customers.

The Solihull office in the West Midlands houses teams who look after larger customers, the mid market and third party consultants and a specialist gas team. There are also support and managerial teams based in Solihull, Leeds and a further 300 staff who are based either from home or from a satellite office (e.g. Swindon, London and Kingswinford).

For more information please visit www.npower.com


npower renewables overview

rwe

In 2008, RWE npower renewables became part of RWE Innogy, one of Europe's largest and fastest-growing renewables generating companies.

RWE npower renewables is a leading player in the drive to generate more electricity from clean, inexhaustable energy sources - wind, rivers, the sea and the land.

Today we are one of the UK's biggest renewable energy developers and operators.

We operate 22 hydroelectric power schemes, 32 onshore wind farms and two offshore wind farms, including the UK’s first major offshore wind farm, North Hoyle. RWE npower renewables is currently constructing its first biomass CHP power plant in Scotland, and the 576 megawatt Gwynt y Môr Offshore Wind Farm, off the North Wales coast.

For more information please visit www.npower-renewables.com.